Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

What is the status of my order?

Once an order is placed, you will receive an order number and a confirmation email with your order summary.  If you are a registered user, simply log in to your account then go to ORDER LIST of MY ACCOUNT.

How do I reset my password?

If you can’t remember your password, please enter your email address and ID to reset your password.

Do you ship internationally?

Yes, we ship to international countries. Since Standard EMS service is not offered to some countries, they need to be shipped via EMS PREMIUM.

Should I expect to pay duties and taxes for my order?

International orders will be delivered by your local postal service. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order. Payment of any duties and taxes are the responsibility of the recipient and these fees are collected at the time of delivery. More information can be checked by contacting your local Customs office.

*In case of return due to unpaid duties and taxes, we will refund the amount as deducting the original shipping fee of your order.

Shipping Rates & Delivery

EMS
(Express Mail Service)

All FREE

How do I track my order?

EMS tracking information may take 2-3 days to be available.

Worldwide Tracking: http://www.track-trace.com/post
USA Tracking: https://tools.usps.com
Canada Tracking: http://www.canadapost.ca
Australia Tracking: http://auspost.com.au/track

Why is my order is being returned to Korea?

In case of absence of addressee or uncleared customs, packages are sent back to the sender as failed delivery.

If you wish to have them back, you will be charged with shipping cost based on the weight of the parcel. In case of refund, original shipping cost will be deducted from the refund amount.

We do not take responsibility for wrongly typed address, so please double check before you make your payment.

Return Policy

● To qualify for a return, the return request should be made within 7 days of receiving the item, otherwise it is not acceptable.
● Merchandise must be unworn and unwashed.
● Items returned must be in their original condition, which includes tags and any packaging.

How to Return

You must inform us beforehand about the return/exchange via E-mail.

State clearly what you are returning and the reasons why you are returning these items.

Mail your return to:

Ezni KOREA

#B1, 15, Seongnaecheon-ro 18-gil, Songpa-gu, Seoul, Republic of Korea Zipcode 05736

Damage, Defective Item(s)

If you receive a damaged or defective item, please contact our Customer Center within 7 days of receipt.

Unfortunately, we can only assist you to get refund for your original ordered item as you return the wrong shipped item. In this case, returning shipping fee will be in responsible by us.

Your order will be handled under following procedure:

①You will be asked to send photos of the damaged or defective item through e-mail.

②Return the damaged or defective item then send us the photo of return shipment receipt.

③Return cost will be refunded in reward point or the payment method you used for the order as return item arrives.

Exchanges

we do not accept exchanges. Sorry.

It takes 3-5 business days to issue a refund for a returned or cancelled order.

Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer’s billing schedule.